- Thorough initial training of client office personnel on operation of billing system including appointment scheduler; subsequent training will be provided as needed.
- Daily processing of all paper insurance claims.
- Regular processing of all electronic claims including Medicare, Blue Cross and all commercial claims that can be filed electronically.
- Daily posting of payments, balancing with daily deposit tickets from bank lock box (a lock box system is preferred for handling deposits, however we can process payments received by your office)
- Diligent monthly A/R collection efforts.
- Patient statements (statement with two envelopes) mailed weekly on a 28 day billing cycle.
- Supply and postage costs for billing will be an expense of Wright Medical Billing.
- Handle all patient billing inquires.
- Provide client with monthly collection reports including aged A/R by patient and payor, monthly transaction analysis, monthly classification, collection level reports and referring physician (there are of course many other standard reports available that can be discussed prior to a contract signing). WMB can also develop client specific or custom reports at the client’s request.
- Provide regular scheduled meetings with practice manager and/or physician to discuss month-end reporting.
- Scheduled courier pick-up of work.
WMB is in the practice of setting high standards in the way of quality assurance and efficiency in the delivery of its billing and management services. In addition to the detailed routine listed above, the client can expect the following:
- Service to be performed by individuals qualified and experienced in medical billing procedures covering a wide range of specialties, including two certified coders on staff.
- Correction and refilling of any denied claims within 48 hours of EOB from insurance company.
- Compliance with all Medicare and Medicaid coding guidelines.
- Friendly and helpful customer service to all patients.
- Credentialing offered on a per contract basis.